INTRODUCTION
The strategic plan for Milestone for 2024-2025 outlines the organization's Mission, Vision, Values, Goals, Actions, and Targets. Developed with input from stakeholders and resident surveys, the plan serves as a roadmap for growth and sustainability in a rapidly changing environment. It addresses key strengths, challenges, opportunities, and threats.
SCOT ANALYSIS
Strengths
MISSION, VISION, PURPOSE & CORE VALUES
Mission Provide accessible, safe, efficient, and effective addiction treatment services.
Vision Instill hope and improve behavioral health, social relationships, and physical well-being through person-centered care.
Purpose Comply with federal and state regulations, and assist consumers in achieving self-care and independence. Focus on symptom self-management, independent living skills, and community reintegration.
Core Values
GOALS, ACTIONS & TARGETS
GOAL 1: RESIDENTS Enhance and maintain quality services for people with drug and alcohol addiction issues.
The strategic plan for Milestone for 2024-2025 outlines the organization's Mission, Vision, Values, Goals, Actions, and Targets. Developed with input from stakeholders and resident surveys, the plan serves as a roadmap for growth and sustainability in a rapidly changing environment. It addresses key strengths, challenges, opportunities, and threats.
SCOT ANALYSIS
Strengths
- Experienced, compassionate staff
- Resourceful, flexible, and focused
- Good facility location with access to public transit
- Progressive attitude toward technology
- High resident satisfaction
- Communication issues
- Recruitment of qualified staff
- Compliance with state mandates
- Efficiency of risk management processes
- Service expansion options
- Collaboration with community-based providers
- Developing relationships with local authorities
- Competition for qualified staff
- Potential new legislation
- Service reimbursement delays
MISSION, VISION, PURPOSE & CORE VALUES
Mission Provide accessible, safe, efficient, and effective addiction treatment services.
Vision Instill hope and improve behavioral health, social relationships, and physical well-being through person-centered care.
Purpose Comply with federal and state regulations, and assist consumers in achieving self-care and independence. Focus on symptom self-management, independent living skills, and community reintegration.
Core Values
- Excellence, Integrity, Compassion, Recovery, Diversity, Spirituality, Commitment
GOALS, ACTIONS & TARGETS
GOAL 1: RESIDENTS Enhance and maintain quality services for people with drug and alcohol addiction issues.
- Annually evaluate and maintain admission criteria
- Increase skilled therapeutic groups and staff expertise
- Improve the number of successful treatment completions
- Expand community-based services
- Provide continuing education to improve competencies
- Ensure staff remain in good standing with licensing boards
- Track compliance and provide mandatory trainings
- Obtain and maintain CARF accreditation and DHH license
- Evaluate effectiveness, efficiency, customer satisfaction, and program access
- Increase the number of residents served
- Increase marketing and outreach activities